For product related complaints, please follow the below instructions.

( 对于产品相关投诉，请参考以下说明 )

When lodging a product complaint, we require all complaints to have the following information:

( 在提出产品投诉时，我们要求所有投诉均需包含以下信息 ):

• • Customer complaint form below completed with all sections filled out, this includes all production information such as the batch / work order number. If you are unsure of where to obtain this for the product you have received. Please see examples below showing where this information can be found.

( 完整 填写下方的客户投诉表，包含所有生产信息，例如批次/工单号。如果您不确定在哪里可以获取收到的产品的这些信息，请参阅下方示例，了解这些信息的获取位置)

• • Photos / evidence to be submitted with every claim of every damaged bag or issue.

( 每次索赔时均须提交损坏产品或问题的照片/证据 )